Shipping policy

📦 Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates Shipping costs are calculated at checkout based on your location and selected shipping method. We do not offer free shipping.

Estimated Delivery Times

Domestic: 3–7 business days
International: 7–21 business days (may vary by destination)

Fast Shipping We prioritize fast and reliable delivery. Once your order is shipped, you will receive a tracking number via email so you can monitor your package in real time.

Delays We are not responsible for delays caused by customs, weather conditions, or carrier issues beyond our control.

Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date and we will do our best to resolve the issue promptly.

Frequently Asked Questions

Are your products safe for my pet?

Absolutely. Every product we carry at FetchMart is carefully selected for safety, quality, and effectiveness. We only stock items that meet strict pet safety standards — no harmful materials, no shortcuts. If you ever have a concern about a specific product, reach out to us at support@fetchmarts.com and we'll help you find the right fit for your pet.

What is your refund policy?

If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website. If you have any issues, contact us at support@fetchmarts.com and we'll help right away.

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Shipping policy

Frequently Asked Questions

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