Frequently Asked Questions

1. How long does shipping take?

Standard shipping takes 7-14 business days. Expedited options are available at checkout.

2. Do you ship internationally?

We currently ship to select countries. Please check our Shipping & Delivery page for more details.

3. How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also use our order tracking page.

4. What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging.

5. How do I contact customer support?

You can reach us through our Contact Us page or email us directly. We respond within 24-48 hours.

Frequently Asked Questions

Are your products safe for my pet?

Absolutely. Every product we carry at FetchMart is carefully selected for safety, quality, and effectiveness. We only stock items that meet strict pet safety standards — no harmful materials, no shortcuts. If you ever have a concern about a specific product, reach out to us at support@fetchmarts.com and we'll help you find the right fit for your pet.

What is your refund policy?

If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website. If you have any issues, contact us at support@fetchmarts.com and we'll help right away.

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Frequently Asked Questions